FAQs
Billing & Plans
What plans are there?
Free, Pro ($10/seat/mo), Business ($20/seat/mo), and Scale (custom). See pricing for the full feature comparison.
Are there free trials?
Yes — you can start an optional 7-day Pro trial with no credit card. When it ends, your workspace simply drops back to the free plan (no charge, nothing breaks). There's also a genuinely free plan you can use as long as you like, no card to start.
If you upgrade to a paid plan and later cancel, you keep access through the end of the period you've already paid for — we don't charge you again, and fees already paid aren't refunded for unused time.
What happens to my data if I downgrade?
Nothing's deleted — but features above your tier go read-only or hidden. For example, downgrading from Business → Pro keeps your DataTables intact but caps creation of new ones.
What happens if billing fails?
You enter a 14-day grace period during which everything keeps working. After that, the workspace becomes read-only until billing's resolved. We never delete data because of billing.
Data ownership
Who owns my data?
You do. Konduit is a custodian; export anything any time via CSV from any DataTable or list. Account closure exports a full ZIP of your workspace contents.
Where is my data stored?
On globally distributed infrastructure — your data is replicated across multiple regions for availability and routed to the closest one for speed. We don't pin to a single region by default. For region-specific compliance needs, talk to us about Scale tier.
Is data encrypted at rest?
Yes — AES-256 at rest. API keys and webhook secrets are additionally hashed before storage; we can't recover a lost API key, you'd revoke and regenerate.
Is data encrypted in transit?
Always — TLS 1.3 to and from Konduit, and encrypted on the wire between our internal services.
Integrations
Does Konduit have a public API?
Yes — see the API reference. REST + JSON with API-key auth.
Does Konduit have webhooks?
Yes, via Automations. Set up an automation rule with a Webhook action.
Does Konduit have Zapier / Make / n8n integration?
Not officially in v1. The public API is comprehensive enough that community connectors exist; reach out at team@konduit.work if you'd like an official one prioritized.
Can I sync time entries from Toggl / Harvest?
Yes — the Time Entries API supports manual sync with as_user for service-account integrations.
Mobile
Is there a mobile app?
Konduit runs as a fully responsive web app — fast on mobile. A native app for iOS/Android is on the roadmap but not in v1.
What mobile breakpoints does Konduit support?
375px and 768px are the primary targets — modern phones and tablets. Smaller screens (320px) work but with denser content.
Customization
Can I white-label Konduit?
Not in v1. Logo / favicon / color customization is on the Scale roadmap.
Can I export my data?
Always. CSV from any DataTable or list. Full workspace ZIP from Settings → Export.
Can I import from Jira / ClickUp / Monday / Asana?
Yes — CSV import on every list and datatable. Direct connectors (no CSV step) for Jira and ClickUp are planned but not in v1.
Limits
How many tasks can I have?
Per-plan limits. Free is bounded; Pro is generous; Business and Scale are effectively unbounded.
How many rows can a DataTable have?
Indexed-column queries are fast up to millions of rows. Beyond that, performance depends on which columns are indexed. Talk to us if you have specific scale needs.
Why is my KSQL query capped at 1000 rows?
Safety + performance. Use OFFSET for pagination, or CSV Export for full extracts (separate code path, higher cap).
Account
Can I have multiple workspaces?
Yes — each user can belong to many workspaces. Switch via the workspace switcher in the sidebar.
How do I delete my account?
Settings → Account → Delete. This deletes you as a user; workspaces you own get transferred to another owner or deleted.
Where do I report a bug?
team@konduit.work or via the in-app feedback button. Public roadmap and issue tracker are on the way.