FAQs
Billing & Plans
What plans are there?
Free, Pro ($10/seat/mo), Business ($20/seat/mo), and Scale (custom). See pricing for the full feature comparison.
Are there free trials?
Yes — you can start an optional 14-day Pro trial with no credit card. When it ends, your workspace simply drops back to the free plan (no charge, nothing breaks). There's also a genuinely free plan you can use as long as you like, no card to start.
If you upgrade to a paid plan and later cancel, you keep access through the end of the period you've already paid for — we don't charge you again, and fees already paid aren't refunded for unused time.
What happens to my data if I downgrade?
Nothing's deleted — anything beyond your new plan's limits is locked in place instead: it stays visible (read-only) with a lock badge, and unlocks automatically the moment you upgrade again. The oldest items stay active — for example, dropping from Pro to Free keeps your first form live and locks the rest. If you have more members than the new plan allows, the newest seats become view-only (they can still read and comment) and the owner picks which seats stay active in Settings → Members.
What happens if billing fails?
A failed payment triggers warning emails while your card is automatically retried — nothing about your service changes yet. If the subscription is ultimately cancelled, there's a short 72-hour grace window (mainly for API access), after which the workspace simply reverts to the Free plan. We never delete data because of billing. (Note: billing is currently inactive.)
Data ownership
Who owns my data?
You do. Konduit is a custodian; export anything any time via CSV from any DataTable or from Query Console results.
Where is my data stored?
On globally distributed infrastructure — your data is replicated across multiple regions for availability and routed to the closest one for speed. We don't pin to a single region by default. For region-specific compliance needs, talk to us about Scale tier.
Is data encrypted at rest?
Yes — AES-256 at rest. API keys and webhook secrets are additionally hashed before storage; we can't recover a lost API key, you'd revoke and regenerate.
Is data encrypted in transit?
Always — TLS 1.3 to and from Konduit, and encrypted on the wire between our internal services.
Integrations
Does Konduit have a public API?
Yes — see the API reference. REST + JSON with API-key auth.
Does Konduit have webhooks?
Yes, via Automations. Set up an automation rule with a Webhook action.
Does Konduit have Zapier / Make / n8n integration?
Not officially in v1. The public API is comprehensive enough that community connectors exist; reach out at team@konduit.work if you'd like an official one prioritized.
Can I sync time entries from Toggl / Harvest?
Yes — the Time Entries API supports manual sync with as_user for service-account integrations.
Mobile
Is there a mobile app?
Konduit runs as a fully responsive web app — fast on mobile. A native app for iOS/Android is on the roadmap but not in v1.
What mobile breakpoints does Konduit support?
375px and 768px are the primary targets — modern phones and tablets. Smaller screens (320px) work but with denser content.
Customization
Can I white-label Konduit?
Not in v1. Logo / favicon / color customization is on the Scale roadmap.
Can I export my data?
Always. CSV from any DataTable or from Query Console results.
Can I import from Jira / ClickUp / Monday / Asana?
Yes — CSV import on every list and datatable. Direct connectors (no CSV step) for Jira and ClickUp are planned but not in v1.
Limits
How many tasks can I have?
Tasks are unlimited on every plan, including Free — there's no task-count cap on any tier.
How many rows can a DataTable have?
Rows are capped per plan: Free 250, Pro 10,000, and Business 50,000 rows per table, with add-ons raising a Business table up to 100,000. See DataTables for the full limits.
Why is my KSQL query capped at 1000 rows?
Safety + performance. Use OFFSET for pagination, or CSV Export for full extracts (separate code path, higher cap).
Account
Can I have multiple workspaces?
Yes — each user can belong to many workspaces. Switch via the workspace switcher in the top header (top-left).
How do I delete my account?
There's no self-serve account deletion yet. To close your account, contact support at team@konduit.work and we'll take care of it.
Where do I report a bug?
team@konduit.work or via the in-app feedback button. Public roadmap and issue tracker are on the way.